Business Model

• We build from the ground up “managed captive” organizations that augment in-house technology capability, which in time can transition to become captive organizations for the client.
• Each organization we run and manage serves only one client and the processes we work are designed around in-house practices. As a result, this minimizes problems arising from a mismatch of approach, particularly important when it comes to ensuring a seamless union between the managed captive organization and the client.
• In practice this means that each client we serve works with us to design their model but at the heart of each model lies Teknavo’s defining ethos of delivering genuine quality, control, and sharing of risk.

Quality of:

• Understanding of the client’s requirements
• Delivery of the solution
• Staff

Control over:

• Costs—clients pay exactly for the services they require, evidenced by complete financial transparency
• Practices, policies and procedures – each solution is designed to match exactly the client’s practices

Sharing of Risk:

• The client sets the environment requirements, standards, policies and procedures, and provides the audit function; Teknavo commits to delivering these to the satisfaction of the client and their auditors, and is unencumbered by trying to back its own approach into that of the client’s.
• The client sets the staffing needs and decides when to hire and whether the people hired are fit for purpose – at any point from the hiring onwards; Teknavo takes responsibility for finding the people, and once they are hired, for keeping them performing - Teknavo’s profit margin is a flat fee per person per day based on the days actually worked each month, not a function of the underlying cost base; the onus is on us to deliver the right people and to keep them performing to the client’s expectations as long as we can.